******* We Are Open! *******

To make an appointment, please call our office at 704-365-2765. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Please see our COVID-19 tab for further information.


Infection control has always been a top priority for our practice and you may have noticed this during your visits to our office. Our infection control processes have been enhanced so that when you receive care, you are both safe and comfortable. We want to tell you about added infection control and patient check-in procedures we are implementing in our practice to keep patients and our team safe.

 Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

 You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and team. For example:

  • Upon arrival to your scheduled appointment please call to let us know you are here. Our office will ask some important screening questions. Once you are instructed to come into the office you will be asked to review and confirm  your answers to these questions as well as have your temperature taken.
  • Please update your patient forms on our website prior to arrival by clicking the “FOR PATIENTS” tab and then “ALL PATIENT FORMS”
  • Please come alone to your appointment. If someone has to come with you, they can help you enter, but it is recommended they wait in the car. Only the patient being treated is allowed into the clinical operatory.
  • You have the option of waiting in your car instead of the waiting room! We do recommend this option, so please call us when you arrive in the parking lot and we will begin your check-in process. We will let you when we are ready for you to come up, have your temperature taken, and then go straight back to your treatment room. Please note that if anyone has any of the following symptoms 14 days prior to your scheduled appointment we will not be able to see you: fever, shortness of breath or trouble breathing, dry cough, runny nose, sore throat, recent loss of taste or smell, been in contact with anyone who has tested positive for Covid-19, if you have symptoms and are awaiting Covid-19 test results, traveled inside or outside of the United States by public transportation. We will reschedule your appointment to a later date. We don’t want to risk anyone entering our office that could put you at risk!
  • Staff at our practice are also subject to daily health screenings. This includes taking their temperatures to make sure they don’t have a fever and asking them a series of health-related questions each day to make sure they’re not experiencing any COVID-19 symptoms.
  • For those of you uncomfortable with taking the elevator, please be advised that there is a staircase to the right upon entrance to our building. Our office door will remain propped open to avoid patients having to touch the door handle.
  • Please wear either a mask or cloth covering to cover your mouth and nose when you enter our office.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area, front desk, and in your treatment room.
  • Appointments will be staggered to allow for social distancing between patients. We have done this with your safety in mind and believe that you will be the only patient entering and exiting at your scheduled time.
  • Don’t be surprised if we look a little different! Our staff will be wearing additional protective barriers such as face shields and hair coverings. While not all of these are currently required by the ADA, we plan to use them at this time for your further protection and will keep all protective personal equipment on throughout your appointment.
  • As always, ALL dental instruments are completely sterile before they touch your mouth. Other materials and barriers are single-use and disposed of after your appointment. All rooms will be cleaned with hospital-grade disinfectants prior to your arrival. We have always believed in these practices that will continue to use them even after COVID-19 has passed!
  • Additionally, we implemented the use of medical grade air filters in your procedure room and the air will be turned over every 15 minutes! With 0.1 micron effectiveness, the filter can capture SARS-CoV-2 since it is averaged at 0.125 microns. 
  • Patients will also be asked to rinse with a preprocedural rinse before beginning treatment.

 For further information, the American Dental Association wrote an article, “COVID-19: What to Expect When Your Dentist’s Office Reopens”. Click here to read.

Cotswold Family Dentistry

135 S Sharon Amity Road Suite 204
Charlotte, NC 28211

(704) 365-2765

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