******* OFFICE REOPENS MAY 18TH, 2020! *******

To make an appointment, please call our office at 704-365-2765. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Please see our COVID-19 tab for further information.

COVID-19

Infection control has always been a top priority for our practice and you may have noticed this during your visits to our office. Our infection control processes have been enhanced so that when you receive care, you are both safe and comfortable. We want to tell you about added infection control and patient check-in procedures we are implementing in our practice to keep patients and our team safe.

 Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

 You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and team. For example:

  • Our office will communicate with you the day before your appointment to ask some screening questions. You’ll be asked those same questions again when you are in the office as well as have your temperature taken.
  • Please update your patient forms on our website prior to arrival by clicking the “FOR PATIENTS” tab and then “ALL PATIENT FORMS”
  • Please come alone to your appointment. If someone has to come with you, they can help you enter, but it is recommended they wait in the car. Only the patient being treated is allowed into the clinical operatory.
  • You have the option of waiting in your car instead of the waiting room! We do recommend this option, so please call us when you arrive in the parking lot and we will begin your check-in process. We will let you when we are ready for you to come up, have your temperature taken, and then go straight back to your treatment room. If anyone has a cough or signs of sickness, they will be asked to reschedule. We don’t want to risk anyone entering our office that could put you at risk!
  • For those of you uncomfortable with taking the elevator, please be advised that there is a staircase to the right upon entrance to our building. Our office door will remain propped open to avoid patients having to touch the door handle.
  • Please wear either a mask or cloth covering to cover your mouth and nose when you enter our office.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area, front desk, and in your treatment room.
  • Appointments will be staggered to allow for social distancing between patients. We have done this with your safety in mind and believe that you will be the only patient entering and exiting at your scheduled time.
  • Don’t be surprised if we look a little different! Our staff will be wearing additional protective barriers such as face shields, bouffants and shoe covers. While not all of these are currently required by the ADA, we plan to use them at this time for your further protection and will keep all protective personal equipment on throughout your appointment.
  • As always, ALL dental instruments are completely sterile before they touch your mouth. Other materials and barriers are single-use and disposed of after your appointment. All rooms will be cleaned with hospital-grade disinfectants prior to your arrival. We have always believed in these practices that will continue to use them even after COVID-19 has passed!
  • Additionally, we implemented the use of medical grade air filters in your procedure room and the air will be turned over every 15 minutes! With 0.1 micron effectiveness, the filter can capture SARS-CoV-2 since it is averaged at 0.125 microns. Also, there won’t be another person in the treatment room before you for at least 1 hour.
  • We will have one Dentist exclusively performing exams at your cleaning, and another Dentist performing dental procedures. This will allow each patient to spend more individual time with the Doctor to answer any concerns or questions you may have. Patients will also be asked to rinse with a preprocedural rinse before beginning treatment.

 For further information, the American Dental Association wrote an article, “COVID-19: What to Expect When Your Dentist’s Office Reopens”. Click here to read.

Cotswold Family Dentistry

135 S Sharon Amity Road Suite 204
Charlotte, NC 28211

(704) 365-2765

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